pj333 Privacy Policy

pj333 ("we", "us", "our", "the Company") operates the online betting and casino platform accessible at pj333.io ("the Platform"). We are committed to protecting the privacy and personal data of all players who register for and use our services, including cricket betting, live casino games, slots, rummy, and other products available on the Platform.

This Privacy Policy describes in clear and transparent terms:

• The categories of personal data pj333 collects from players;
• The purposes for which that data is processed;
• The legal basis on which pj333 relies to process personal data;
• How personal data is stored, protected, and shared;
• How long data is retained;
• The rights available to players regarding their personal data;
• How to contact pj333 with privacy-related requests or concerns.

This Policy applies to all pj333 players regardless of the device or method used to access the Platform, including desktop browsers, mobile browsers, and any pj333 mobile application.

This Policy should be read in conjunction with pj333's Terms & Conditions, which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall take precedence.

pj333 collects personal data in several categories depending on the stage of your relationship with us and the services you use. The table below summarises the key data categories:

pj333 does not intentionally collect any special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless you voluntarily disclose such information in the course of responsible gaming self-assessments.

pj333 collects personal data through the following channels:

• Direct submission: Information you provide when completing registration forms, KYC verification, support requests, or account settings updates;
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you visit or interact with the Platform;
• Payment processors: Transaction confirmation data shared with pj333 by bKash, Nagad, Rocket, Upay, and banking partners when you make a deposit or withdrawal;
• Identity verification services: Results of automated identity and document verification checks carried out by third-party KYC partners;
• Fraud prevention services: Risk signals and fraud indicators provided by fraud detection partners to help protect your account and the integrity of the Platform;
• Publicly available sources: Where necessary for compliance purposes, pj333 may cross-reference your data against publicly available sanctions lists, politically exposed persons (PEP) databases, and adverse media sources.

pj333 processes your personal data for the following specific purposes:

• Account management: Creating and maintaining your pj333 player account, including authentication and security;
• Service delivery: Providing access to betting markets, casino games, slots, and other Platform features;
• Financial processing: Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, and maintaining accurate financial records;
• Identity verification: Conducting KYC and age verification (21+ requirement) in accordance with our compliance obligations;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other security threats;
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling patterns and administering self-exclusion, cooling-off, and limit-setting tools;
• Customer support: Responding to your queries, complaints, and requests submitted via live chat or email;
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications. You may unsubscribe at any time;
• Platform improvement: Analysing aggregated and anonymised usage data to improve the pj333 Platform, fix bugs, and optimise the user experience;
• Legal compliance: Fulfilling our obligations under applicable anti-money laundering, tax, and data protection laws.

pj333 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you accepted at registration, including delivering betting and gaming services and processing your financial transactions;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping rules;
• Legitimate interests: Processing carried out for pj333's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, specifically for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

pj333 does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposits and withdrawals;
• Identity verification partners: Third-party KYC and document verification services that process your identity documents to confirm your eligibility to use the Platform;
• Fraud prevention and security services: Specialist providers who assist pj333 in detecting fraudulent activity, account takeovers, and AML risks;
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session data necessary to deliver and log game play;
• Legal and regulatory authorities: Government agencies, law enforcement bodies, or courts where pj333 is legally required to disclose information — for example, in response to a lawful court order or AML investigation;
• Professional advisers: Lawyers, auditors, and insurers who are bound by strict confidentiality obligations.

All third-party data processors engaged by pj333 are required to implement appropriate technical and organisational security measures and to process data only in accordance with pj333's documented instructions.

pj333 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit the Platform.

pj333 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled — they enable login sessions, security tokens, and basic navigation;
• Performance cookies: Collect anonymised data about how users interact with the Platform (e.g., page load times, error logs) to help us improve performance;
• Functional cookies: Remember your preferences such as language settings, display options, and game preferences to provide a personalised experience;
• Analytics cookies: Used to understand aggregate user behaviour across the Platform — always anonymised before analysis;
• Marketing cookies: Used only where you have given explicit consent to receive personalised promotional communications from pj333.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform's core features, though some personalisation features may be affected.

pj333 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pj333 servers;
• AES-256 encryption for sensitive data at rest, including financial information and identity documents;
• Role-based access controls ensuring that only authorised pj333 staff can access personal data, and only to the extent required for their role;
• Regular internal and external security audits and penetration testing;
• Multi-factor authentication (MFA) for administrative access to systems holding personal data;
• Automatic session timeout and suspicious login detection to protect your account;
• Segregated storage environments so that financial data, identity documents, and gaming data are held in separate secured systems.

While pj333 takes all reasonable precautions, no security system is entirely infallible. In the unlikely event of a personal data breach that is likely to result in a high risk to your rights and freedoms, pj333 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

You also have a responsibility to protect your own account security. Keep your password confidential, do not share your login credentials, and contact pj333 support immediately if you suspect unauthorised access to your account.

pj333 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five years after account closure, to satisfy AML record-keeping obligations;
• Financial transaction records: Retained for a minimum of seven years from the date of the transaction in compliance with financial record-keeping requirements;
• KYC and identity verification documents: Retained for five years after account closure or the completion of the relevant verification event;
• Customer support communications: Retained for three years from the date of the last interaction, unless the matter is subject to a formal dispute or legal hold;
• Marketing consent records: Retained for the duration of your consent plus two years, to demonstrate compliance with consent requirements;
• Technical and usage logs: Typically retained for 12 months for operational and security purposes, then deleted or anonymised.

When personal data is no longer required and no legal retention obligation applies, pj333 will securely delete or irreversibly anonymise the data so that it can no longer be associated with you.

As a pj333 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and include your account username and a description of your request.

• Right of access: You may request a copy of the personal data pj333 holds about you, along with information about how it is being used;
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated;
• Right to erasure: You may request that pj333 delete your personal data where it is no longer necessary for the original purpose, subject to our legal retention obligations;
• Right to restrict processing: You may request that pj333 limits how it uses your data while a dispute or correction request is being resolved;
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format for transfer to another provider;
• Right to object: You may object to processing carried out on the basis of legitimate interests, and you may withdraw consent for marketing communications at any time;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

pj333 will acknowledge all data rights requests within 5 business days and will aim to resolve them within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case pj333 will notify you of the extension and the reason for it.

The pj333 Platform is strictly intended for adults aged 21 and above. pj333 does not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not register an account or attempt to use any pj333 service.

As part of its KYC verification process, pj333 performs age checks to confirm that all registered players meet the minimum age requirement. Any account found to belong to a person under 21 will be immediately closed, pending transactions will be cancelled, and any funds held will be handled in accordance with applicable regulations.

If you are a parent or guardian and believe that a minor under your care has registered with pj333 or accessed the Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

The pj333 Platform may contain references to third-party services — such as payment providers including bKash, Nagad, and Rocket — that operate their own independent websites and privacy policies. pj333 is not responsible for the privacy practices, data handling procedures, or security standards of any third-party service.

When you are redirected to a third-party service (for example, when completing a mobile banking transaction via bKash or Nagad), you are subject to that provider's own terms and privacy policy. We encourage you to review the privacy policy of any third-party service before submitting your personal data.

pj333 has no control over, and accepts no responsibility for, the content or privacy practices of any external website or service, even if accessed via a link within the Platform.

pj333 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or Platform functionality. The most current version of this Policy will always be available at pj333.io/privacy-policy and will display the effective date at the top of the document.

Where changes are material — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom it is shared — pj333 will notify registered players via email or in-platform notification at least 14 days before the changes take effect. This notice period gives you an opportunity to review the updated Policy and, if you do not agree, to close your account before the changes apply.

Your continued use of the pj333 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We therefore recommend reviewing this page periodically to stay informed of how pj333 protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pj333 handles your personal data, please contact our support team using the details below. All privacy-related communications are handled in strict confidence.

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 directly on the pj333 Platform
• Email Support Hours: 08:00–00:00 BST (UTC+6), seven days a week
• Response Time: pj333 aims to acknowledge all privacy-related enquiries within 2 business days and resolve them within 30 calendar days